« ロゲイニング情報交流会開催 | Main | »

November 07, 2011

11月の実践リスクマネジメント塾

しばらく、ブログをサボっていましたが、11月の実践リスクマネジメント塾のごあんないです。

東日本大震災の影響により中止になった3月のテーマ「苦情処理」を振り替えで実施します。

「苦情」は、横文字で言うと「クレーム」とか「コンプレイン」という言い方をしますが、両者を分けて、使う場合もあれば、同じような意味で使われることもあります。

・具体的な要求があるか否か?
・好意があっての要望か、悪意があっての要求か?
といった見極めは必要ですが、自社に対する何らかの「不満の表明」であるかと思います。

これらに対して、真摯に向き合う姿勢は、ビジネスを続けてゆくにあたって重要なことです。
対応を間違えると、大きなダメージを受けるリスクにもなりますし、相互理解のためのチャンスとして戦略的に活用することも可能です。

このような情報を、どのように収集して、対処する仕組みを持つか、感情と実利(損)をどのようにバランスさせてゆくのか、決して決まった答えのあるものではなりませんが、これらについて、意見交換ができればと思います。

どなたでも参加可能ですので、ご都合がよろしい方はご参画ください。

■開催概要

第五回 実践リスクマネジメント塾

テーマ:苦情処理

日時:2011年11月15日(火) 19:15~

場所:ちよだプラットフォームスクエア5階会議室
   東京都千代田区神田錦町3-21

会費:1,000円

申込: こちら より申込用紙をダウンロードし、FAXでお申し込みください。

|

« ロゲイニング情報交流会開催 | Main | »

Comments

You've the most impressive online sites.

Posted by: 2014 world cup news | September 25, 2014 12:19 PM

Much thanks! This is definitely an impressive internet site.

Posted by: world cup soccer news | September 25, 2014 04:12 PM

Thanks with regard to supplying such awesome post.

Posted by: latest soccer news | October 18, 2014 03:35 AM

Seriously, such a advantageous web page.

Posted by: soccer news transfers | October 20, 2014 08:24 AM

If some one needs expert view regarding blogging after that i advise him/her to pay a quick visit this web site, Keep up the pleasant work.

Posted by: best dating sites | November 01, 2014 03:26 AM

Pretty useful looking onward to coming back.

Posted by: soccer news transfers | November 03, 2014 05:19 AM

It is truly a great and useful piece of information. I'm happy that you simply shared this helpful info with us. Please stay us up to date like this. Thanks for sharing.

Posted by: Best Dating Sites | November 04, 2014 03:35 PM

I value the info on your web site. Many thanks.

Posted by: soccer news transfers | November 13, 2014 05:43 AM

Especially useful look forwards to visiting again.

Posted by: world cup soccer news | November 19, 2014 12:34 AM

It is perfect time to make some plans for the future and it's time to be happy. I have read this post and if I could I want to suggest you some interesting things or tips. Perhaps you can write next articles referring to this article. I desire to read even more things about it!

Posted by: best dating sites | November 22, 2014 11:14 PM

Pretty! This has been an extremely wonderful post. Thank you for supplying these details.

Posted by: best dating sites | December 05, 2014 06:18 PM

You've got among the finest internet sites.

Posted by: world cup soccer news | January 08, 2015 03:20 AM

WOW just what I was looking for. Came here by searching for best dating sites

Posted by: best dating sites | January 08, 2015 10:51 AM

What's up, after reading this amazing piece of writing i am as well glad to share my know-how here with friends.

Posted by: free music downloads | February 19, 2015 12:47 PM

Simply want to point out I am just grateful I happened on the web site!

Posted by: soccer news transfers | March 07, 2015 12:38 PM

Thank you so much for sharing your awesome web page.

Posted by: world cup soccer news | March 08, 2015 09:14 AM

whoah this blog is great i like reading your articles. Keep up the great work! You understand, lots of individuals are searching around for this info, you could help them greatly.

Posted by: minecraft games | May 06, 2015 03:06 AM

Amazing web site you've got in here.

Posted by: soccer news transfers | July 23, 2015 05:07 AM

I got this site from my friend who shared with me regarding this website and now this time I am browsing this web site and reading very informative content at this time.

Posted by: pes club manager hack tool | August 01, 2015 09:56 PM

It is appropriate time to make some plans for the future and it is time to be happy. I've read this post and if I could I desire to suggest you few interesting things or advice. Maybe you could write next articles referring to this article. I want to read more things about it!

Posted by: cooking fever hack tool | August 02, 2015 12:46 AM

Great post. I was checking constantly this blog and I'm impressed! Very useful info specifically the last part :) I care for such information a lot. I was looking for this particular info for a long time. Thank you and good luck.

Posted by: Pablo | August 02, 2015 04:42 PM

Fantastic beat ! I wish to apprentice even as you amend your site, how could i subscribe for a weblog site? The account aided me a appropriate deal. I were tiny bit acquainted of this your broadcast offered brilliant clear idea

Posted by: escorts in Las Vegas | August 02, 2015 05:01 PM

This iis in particular true for girls soon after age 40, who may well have a challenging time maintaining the weight they had in their 20s and 30s.

Posted by: Chance | August 02, 2015 09:13 PM

Discover techniques to help other girls in what they do. If you see something you admire in other girls don't hold back on the compliments.

Posted by: Jesus | August 03, 2015 01:16 AM

That is why girls eventually gget their greatest sleep in their young adult years, and less deep sleep follows with older age.

Posted by: Lemuel | August 03, 2015 01:29 AM

If there is even a chance that the yellow stoplight will turn to red, then you will see the person in front of you react accordingly. Many people think of driving their car from one part of the country to another and avoid the services of an auto transport company. Can the auto shipping company do so within your needed time frame.

Posted by: Transporte de auto Puerto rico | August 03, 2015 02:50 AM

Now, the second natural treatment is for those people who have bunions in thee inutial stage.

Posted by: www.instructables.com | August 03, 2015 07:41 AM

Diet program Plan's straightforward to use system and interface takes all of the challenge out of trying to recognize the suitable eating plan for you.

Posted by: Rosella | August 03, 2015 11:02 AM

If some one needs to be updated with most recent technologies then he must be go to see this web site and be up to date daily.

Posted by: cheat hill climb racing | August 03, 2015 07:08 PM

An impressive share! I've just forwarded this onto a co-worker who was conducting a little homework on this. And he in fact ordered me dinner because I discovered it for him... lol. So let me reword this.... Thanks for the meal!! But yeah, thanx for spending the time to talk about this matter here on your blog.

Posted by: singing lessons online | August 04, 2015 03:32 PM

If you carry out not presently have a PayPal account, the system will definitely provide you to open up one (free of cost).

Posted by: James | August 05, 2015 11:24 AM

Hi, i feel that i saw you visited my web site thus i came to return the choose?.I'm attempting to to find issues to enhance my site!I gueszs itts good enough too makee use of some off your ideas!!

Posted by: Lola | August 05, 2015 12:40 PM

Free mobile king of thieves v2.1 mod apk games business will reach to $11 billion by 2014. Weather, place all gaming devices. There is no hope of me moving forward in terms of distribution.

Posted by: king of thieves hack tool no survey | August 05, 2015 01:10 PM

Booth, M. & Associates.

Posted by: need to make money | August 06, 2015 12:27 AM

Gгeat article! That іs thе type of info thаt ɑге meant to bee shardd аcross thhe web. Shame on tɦе seek engines fօr now not positioning this post hiցher!Comе on over and discuss witɦ my web sikte . Thank yoս =)

Posted by: private driving instructors | August 06, 2015 02:55 AM

Adore your hub!

Posted by: panic attacks at night while pregnant | August 06, 2015 09:15 AM

Hey There. I found your blog using msn. This is an extremely well written article. I will be sure to bookmark it and return to read more of your useful info. Thanks for the post. I will certainly comeback.

Posted by: go travelling alone | August 06, 2015 03:07 PM

Hi to all, since I am really keen of reading this blog's post to be updated daily. It includes pleasant material.

Posted by: live sex live sex | August 06, 2015 03:18 PM

I visited many web pages except the audio feature for audio songs existing at this site is genuinely excellent.

Posted by: click here | August 06, 2015 04:44 PM

Thank yoս for thе gokߋd wгiteup. It іn fact was a amusement account it. Look advancеd to farr added agгeeable from you! By the way, hhow could we communicate?

Posted by: phase 1 diet plan | August 07, 2015 07:36 AM

I know this if off topic but I'm looking into starting my own blog and was wondering what all is required to get set up? I'm assuming having a blog like yours would cost a pretty penny? I'm not very web smart so I'm not 100% positive. Any suggestions or advice would be greatly appreciated. Appreciate it

Posted by: http://www.purevolume.com/listeners/ShadowFight2Hack/posts/2846803/Shadow+Fight+2+Hack+Tool | August 07, 2015 08:31 PM

I always used to study post in news papers but now as I am a user of internet thus from now I am using net for posts, thanks to web.

Posted by: wicked nyc | August 07, 2015 10:27 PM

With the thoughts annd physique so closely connected, uplifting the spirit generally signifies improved overall wellness.

Posted by: Faith | August 08, 2015 12:01 PM

Hello, Nеat post. There іѕ an issue together with your web sitе in internet explorer, աold test tҺis? IE nonetheless is the marketplace chief and a large component to people wiull omit your magnificent writing due too this problem.

Posted by: pay a visit to now penis enlargement bible electronic book free of charge obtain | August 11, 2015 11:14 PM

Fantаstic beat ! I would like to apprenice while you amend your site, how can i subscribe for a blog web site? TҺе account aided me a acceptable deal. I had been tiny bit acquainted of thiѕ your broadcast propvided bright ϲleаr concept

Posted by: Shellie | August 12, 2015 05:55 PM

What's up, I log on to your new stuff daily. Your writing style is witty, keep up the good work! http://www.caraseobali.com/2013/08/cara-membuat-blog-gratis-di-blogspot.html

Posted by: Cara membuat blog | August 15, 2015 07:33 AM

Moreover, his fascination of Walt Disney's and Charles Schultz's cartoon arts had contributed extra to this device is not hard and succeeding to tie together traditional entertainment and make their first choice for you. Several types of guards. You will get their favorite games for mobile users, such as: a webserver or a gaming company is that they can be a much roblox deadzone remade how to hack your rep more. These games are available on portable devices and networks. This is basically Guitar Hero even though those queries seem to be played out on Amazon.

Posted by: roblox hack on tablet | August 17, 2015 02:47 AM

What's սp to all, how іs the whole thing, I think eveгy one is getting more from this web site, and your viеws are good in favor of new viewers.

Posted by: where to buy hcg diet | August 25, 2015 03:23 AM

Look for the Sunset Sarsaparilla trucks and go through the hole in the fence. Engineers are necessary for repairing the bot when it breaks down, and your teammates will be bad at it, so it's best for you to be the Engineer yourself. Add in some divine inspiration and a hidden faction, and Po - P comes out heads above the rest.

Posted by: dragon city hack | August 25, 2015 06:41 AM

Foy: I went on for about a second-and-a-half and I went, "No, no no. I go to Wholefoods and folks are like its Djehuty, the guy on Youtube. In Lancaster, Levi is dressed in his finest attire to present the papers to Esther.

Posted by: hay day hack | August 25, 2015 11:06 AM

A mental health professional or a caring and concerned adult may help a youngster successfully overcome a crisis and develop more effective coping skills, often preventing further problems. , July 7th - Dixie Roadhouse - Hearts for Homeland - 3:45 PM STAGESun. Greater ground clearance, shorter overhangs and increased approach and departure angles will also in turn allow you to travel through water, face steep ascents and descents as well as conquer large obstacles that might obstruct your path.

Posted by: http://onlinehackland.com/boom-beach-hack/ | August 25, 2015 07:42 PM

fantastic publish, very informatiѵe. I wonder why the opposite expeгts οf this sector do not noticе this. You should proceed your writing. Ӏ am sure, you've a great readers' base already!

Posted by: dr simeon hcg diet | August 25, 2015 11:47 PM

I hɑve read so many posts on thee topic of the blogger lovers but this piece of wгiting is truly a pleasant post, keep it up.

Posted by: Jasmin | August 26, 2015 01:54 AM

What's up, after reading this amazing piece of writing i am as well cheerful to share my knowledge here with colleagues.

Posted by: mot review | August 26, 2015 04:03 AM

Ӏ ѕeriously love youг blog.. Very nice colors & theme. Did you create this website yοurself? Please reply back as I'm planning to create my very own blog and would love to lеarn where you got this from or what the theme is named. Cheers!

Posted by: skintervention guide manual | August 27, 2015 11:17 PM

You could definitely see your skills within the article you write. The sector hopes for more passionate writers such as you who are not afraid to say how they believe. All the time follow your heart.

Posted by: Commercial building refinance | August 28, 2015 04:39 AM

Microsoft recently announced POP3 support for Hotmail and Windows Live Mail. Set if you want the junk email to be deleted immediately.

Posted by: hotmail.com.login | August 28, 2015 01:36 PM

I musdt tnank yοu fߋr the effoгts you have put іn pennіng thiѕ site. I am hopіng to view the same ɦigh-grade content frоm you later օn ɑs well. In fact, your creative writing abilities has іnspired mе to get my own, personal wеbsite now ;)

Posted by: best diet pills for women | August 29, 2015 05:13 AM

Αt thhis time I aam ready to dߋ my breaҝfaѕt, after having my breakfast comjng again to read other news.

Posted by: Lamont | August 31, 2015 12:46 PM

Grеetings! Very helpful advice within thіs post! It's the little chganges that produce the greatest changes. Mаny tҺanks forr sharing!

Posted by: the way to get six pack abs in just one calendar month | August 31, 2015 07:40 PM

Jump over and use the right wall for cover as you watch for the flashlight to appear. You can zoom in further by hitting "E" and the shots from it are quite powerful. Grab a skull from the pile of skulls and jam it into the gears, using an attack swing.

Posted by: gamehackz.work | September 01, 2015 08:33 AM

The Venus Factor Virtual Nutritionist is an application that can assist you to track calorie consumption and proteins consumption relating to the body.

Posted by: Maurine | September 02, 2015 04:51 PM

Its like you read my mind! You seem to know a lot about this, like you wrote the book in it or something. I think that you could do with a few pics to drive the message home a little bit, but instead of that, this is magnificent blog. A fantastic read. I will definitely be back.

Posted by: podstawa wydanego wyroku | September 04, 2015 05:59 PM

If some one desires expert view on the topic of running a blog after that i recommend him/her to pay a quick visit this blog, Keep up the nice job.

Posted by: Neuro Elite Supplement | September 05, 2015 10:14 PM

Communication is the most critical thing when you are. Garrett wrote Gwen a heartfelt and detailed letter where he listed everything that was special about Gwen and unlike Garrett's ex. Rumors have her furious that she was blind-sided by all of this, but the majority of her woe is said to come from Caitlyn becoming such a sought-after celebrity and she has no control over this.

Posted by: metodo do respeito funciona | September 11, 2015 12:10 AM

Very energetic post, I liked that bit. Will there be a part 2?

Posted by: 21 step system reviews | September 11, 2015 02:58 AM

Truly loads of good tips!

Posted by: soccer news transfers | September 12, 2015 02:41 PM

Hi there! I simply wish to offer you a big thumbs up for your excellent info you have right here on this post. I am coming back to your website for more soon.

Posted by: Pure Max Garcinia Cambogia | September 13, 2015 04:58 PM

Greetings! Very helpful advice within this post! It is the little changes that make the most important changes. Thanks a lot for sharing!

Posted by: pure virility enhancement | September 18, 2015 01:15 AM

This post offers clear idea in favor of the new visitors of blogging, that genuinely how to do running a blog.

Posted by: kascnj.com | September 19, 2015 11:24 AM

Good response in return of this issue with firm arguments and telling everything about that.

Posted by: http://qiongkuaihuo.com | September 19, 2015 08:28 PM

Yet another component of the Clash of Clans approach for beginners is to look exactly where to assault.

Posted by: clash of clans gem cheat no survey mac | September 22, 2015 07:57 AM

Psalm 139 tells you that His eyes are always giving you, that His thoughts are always directed towards you and also He is always with you. Blazing Angels is one of the few plane games available for the Wii. Electric deterioration or poor contraction from the heart can lead to deprived flow of bloodstream towards the brain, leading to the kid to get rid of awareness.

Posted by: league of angels code generator no survey | September 23, 2015 05:18 AM

This info is invaluable. When can I find out more?

Posted by: Muscle building pills gnc | September 27, 2015 09:57 PM

Hello there! I could have sworn I've been to this site before but after reading through some of the post I realized it's new to me. Anyhow, I'm definitely glad I found it and I'll be book-marking and checking back frequently!

Posted by: Minecraft Serverliste | September 28, 2015 04:09 AM

Hey! Do you use Twitter? I'd like to follow you if that would be ok. I'm absolutely enjoying your blog and look forward to new posts.

Posted by: rapid renewal | September 28, 2015 10:26 AM

What's up to every , as I am in fact eager of reading this weblog's post to be updated on a regular basis. It includes pleasant stuff.

Posted by: ankara escort | October 01, 2015 05:49 PM

Terrific work! That is the type of information that should be shared across the internet. Disgrace on Google for now not positioning this publish higher! Come on over and seek advice from my site . Thanks =)

Posted by: Bio Testosterone XR | October 05, 2015 04:37 AM

Hi everyone, it's my first go to see at this web site, and paragraph is truly fruitful designed for me, keep up posting these types of posts.

Posted by: Professor Andersen | October 06, 2015 07:00 AM

Very quickly this website will be famous amid all blog users, due to it's nice posts

Posted by: http://traderscave.com/docs/hrm-310-week-3-dq-3.pdf | October 06, 2015 11:14 PM

This design is wicked! You obviously know how to keep a reader entertained. Between your wit and your videos, I was almost moved to start my own blog (well, almost...HaHa!) Fantastic job. I really enjoyed what you had to say, and more than that, how you presented it. Too cool!

Posted by: pills for focus | October 09, 2015 08:16 PM

I loved as much as you will receive carried out right here. The sketch is tasteful, your authored subject matter stylish. nonetheless, you command get bought an edginess over that you wish be delivering the following. unwell unquestionably come more formerly again since exactly the same nearly very often inside case you shield this increase.

Posted by: Advances in Muscle Building | October 10, 2015 12:44 AM

I am in fact grateful to the owner of this web page who has shared this impressive paragraph at here.

Posted by: garcinia health max | October 10, 2015 08:38 AM

I appreciate, lead to I found exactly what I used to be taking a look for. You've ended my 4 day long hunt! God Bless you man. Have a nice day. Bye

Posted by: nude | October 15, 2015 10:02 PM

With 4 exciting and sexy modes and 400 combinations of actions and body parts, Naughty Roulette is here to add an interesting angle to your romantic life. You can choose which table to sit at, with all tables having different minimum and maximum bets. There are many companies who provide effective services to the users at an affordable price and make sure that the people are getting their required app easily.

Posted by: Agario Hack | October 17, 2015 05:44 PM

My programmer is trying to persuade me to move to .net from PHP. I have always disliked the idea because of the expenses. But he's tryiong none the less. I've been using WordPress on a variety of websites for about a year and am anxious about switching to another platform. I have heard great things about blogengine.net. Is there a way I can import all my wordpress content into it? Any help would be really appreciated!

Posted by: food for memory | October 18, 2015 06:14 PM

Have you ever thought about creating an ebook or guest authoring on other sites? I have a blog based upon on the same information you discuss and would really like to have you share some stories/information. I know my readers would enjoy your work. If you are even remotely interested, feel free to shoot me an email.

Posted by: sewer line repair | December 23, 2015 10:19 PM

Your dermatologist may advise you as to why your scars aren't noticeable, to recover.

Posted by: acne scar treatment creams nz | March 09, 2016 12:17 PM

Post a comment



(Not displayed with comment.)




TrackBack


Listed below are links to weblogs that reference 11月の実践リスクマネジメント塾:

« ロゲイニング情報交流会開催 | Main | »