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January 19, 2008

ホスピタリティとは何か?

ホスピタリティの普及推進に力を入れている、タイコーポレーションの大内社長主催のホスピタリティ・コミュニティカレッジで、勉強してきました。
ホスピタリティを学ぶ人たちの集まりだけに、皆さん魅力と言うか、いい引力を持った方たちが集まっており、参加するだけでも、エネルギーをいただけました。

ホスピタリティには、いろいろな解釈があり、「高級なサービス」や時に「過剰なサービス」を指す用語のように使われていることが多いようです。

・おもてなし
・心づかいや気づかい
・調和
・如
・対等となるにふさわしい共創的相関関係を築く人倫
・Well Being

表現はいろいろあります。
受け取る人が感じる気持ちや感覚こそがホスピタリティに当たるのでしょうが、「人を快く受け入れる資質や能力、心の作用、行為」などの総称と言えるかもしれません。

さらに、ひと対ひとだけの概念ではなく、他の生き物やモノ、自然と言ったものとの間にも存在するものでもあるようです。

自然との関わり・・。と言うことで、山に登って自然に触れる!と言う企画も持ち上がったので、こちらも楽しみに、継続的に研究を続けてゆきたいと思います。

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