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November 17, 2007

社員のやる気⇔お客様の信頼 その本質は心のマネジメント

中小企業家同友会と言う経営者団体の新宿支部例会でお話しさせていただきます。
人数は限られますが、会外の方でも経営者や、経営者の支援をされるご商売の方ならば参加可能とのことですのでお知らせします。

ホスピタリティ・マネジメントの評価検証を切り口に、社員がモチベーションを向上し、お客様に愛される企業風土・企業文化の創り方を考えてみます。

【開催概要】

東京中小企業家同友会新宿支部第122回「ランチでトーク」
社員のやる気⇔お客様の信頼 その本質は心のマネジメント
~ホスピタリティ・マネジメントの評価検証~

・日時  2007年12月12日(水)13:00~15:00
・参加費 1000円( 豪華!昼食付)
・会 場 ホテルヴィンテージ新宿1階 
 レストランミエル 
 新宿区歌舞伎町2-40-3 
・申込 東京中小企業家同友会HPより
・内容
社員やお客様の心を大切にする経営のヒントを、調査会社の視点からご提案

□ 社員のモチベーションを上げたい!
□ 活気ある組織風土・組織文化を創りたい!
□ お客様に愛される会社になるには?
□ 研修やコンサルティングの効果が出ない!
□ 不正や不祥事の芽を事前に摘むには?

これらの問題解決のために、何が出来るか?共に考えてみましょう。

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« 不当要求防止責任者講習 | Main | あけましておめでとうございます »

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本日は、クロスインテリジェンスエージェンシー の甚川浩志さんの講演に行きます。 テーマはホスピタリティ・マネジメントの評価 で、以前にも別のところで聞かせていただいたのですが、面白かったです。 また告知の文章から、ブラッシュアップされているのではないかと予想... [Read More]

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